Cancellation Policy: You may cancel your appointment without charge up to 24 hours before your appointment. Same day cancellations will be charged 50% of the scheduled service price. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service. Thank you for your cooperation and understanding.

Appointment Booking: We require a valid credit card or Heavenly Touch gift card on file to reserve your spa appointment. Your card will not be charged prior to your arrival and you may choose another form of payment upon check-out. You card will only be charged for late cancellations or no shows. You are welcome to prepay for your services over the phone or in person.

Tanning Policy: North Carolina state law prohibits the use of indoor tanning beds by persons under 18 years of age. Heavenly Touch policy requires parental/guardian consent for anyone under the age of 16 to use the VersaSpa PRO spray tan booth.

Parental Consent:

  • Minors are welcome at Heavenly Touch with parental consent.

  • All massage or esthetics clients under the age of 18 must have parental consent to receive services. Consent must be provided by completing and signing a Minor Consent Release Form by a parent or guardian. All minors under the age of 16 must be accompanied by a parent or legal guardian in the treatment room for the duration of the session.

  • This form is available from from a Front Desk Attendant at: info@heavenlytouchmassage.com.

Health & Safety Protocols:

  • Masks are optional for clients and staff.

  • Out of respect for an individual’s health and comfort:

    • You may request that your service provider wear a mask during your treatment.

    • Your service provider may also request that you wear a mask during your treatment.

    • If you are sick, please contact us as soon as possible to reschedule your appointment.

  • Social distancing is enforced wherever possible. Floor markings and signage assist in identifying these requirements. 

  • Cleaning and disinfection practices using EPA-approved cleaning agents and disinfectants, especially on all equipment and high-touch areas such as furniture, door handles, bathrooms, counters, and other hard surfaces. As always, all spa treatment rooms and tanning facilities are thoroughly cleaned and disinfected and fresh linens provided between clients.